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THE FOLLOWING RETURN POLICY APPLIES TO GENERAL ONLINE PURCHASES:
Returns and Exchanges are available if initiated within 48 hours of receiving your package for store credit only (excluding items listed below). You must email customer service within three days to request the return or exchange, any claims made after 48 hours will NOT be accepted. Shipping and handling fees are not refundable. All items must be returned in their original condition; unused, unopened, including packaging. We cannot accept items that have been worn or altered- they will be shipped back at the customer’s expense. Customer is responsible for shipping and handling charges for the exchanged item, actual shipping cost may be greater than the promotional $3.95 offer. Kindly contact us first via email before sending out the parcel for faster and better customer service. You will be issued a return authorization number to include in your package. Customer Service Email: firstname.lastname@example.org
DAMAGED, DEFECTIVE OR WRONG ITEMS:
WE MAKE THE BEST EFFORTS TO ENSURE THAT ALL ORDERS ARE CAREFULLY INSPECTED BY OUR STAFF FOR DAMAGES AND DEFECTS PRIOR TO LEAVING THE WAREHOUSE. In the case of defective or wrong items, please contact customer service via e-mail (email@example.com) within 48 hours of delivery and provide the nature of the defect. Any claims made after 48 hours will NOT be accepted. Our excellent customer care team will work with you to resolve the situation. If a damaged item is received due to rough delivery, Hobby Maniaz is not liable for these damages, and claims need to be made with the carrier company. In a case of a Manufacturer defective item or a wrong item sent to you, a store credit will be issued to you. A store credit is a unique coupon number that is emailed to you. You can use it towards any future purchase on hobbymania.com.au. A store credit never expires.
WHAT IS A MANUFACTURER DEFECTIVE ITEM AND HOW DO I MAKE A CLAIM?
REFUSED AND UNCLAIMED SHIPMENTS:
Any refused or unclaimed packages will be charged all actual shipping costs. Shipping carriers charge for both to and return shipments.
(Actual shipping costs may be higher than what you were charged for during checkout due to our discount shipping charged to our customers)